Patient Service Representative - Part Time
On-siteLas Cruces, New Mexico, United States
Las Cruces, New Mexico, United StatesOn-sitePart TimeSmall
Part TimeSmall
Job Summary
Greet and check in patients, obtain their information, and collect payments while assisting with necessary paperwork. Register and reschedule patients for appointments, enter data into the electronic medical record, and verify insurance eligibility. Screen incoming calls for proper routing and accept lab drop-offs from patients. Answer billing questions and handle other customer service or administrative duties as assigned. This part-time role supports the clinic's front office operations, requiring strong organizational skills and adherence to HIPAA privacy standards.
Required Qualifications
- High school diploma or GED
- Experience using an Electronic Medical Record system
- Foundational computer skills, including Microsoft Office Suite and the Internet
- Ability to navigate at a basic level within web-based applications
- Ability to learn and follow HIPAA requirements and respect patient privacy rights
- Strong organizational and multitasking skills
- Oral communication skills: Speaks clearly and persuasively in positive or negative situations; listens to others without interrupting and gets clarification when needed; responds well to questions
- Written communication skills: Writes clearly and informatively; edits work for spelling and grammar
- Teamwork: Willing to assist others when needed
- Professionalism: Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status and position
- Problem-Solving: Identifies and resolves problems in a timely manner; develops alternative solutions, maintains composure and a professional manner even when dealing with difficult situations
- Commitment to Company Standards: Follows company procedures; demonstrates ethical behavior in all business dealings
Desired Qualifications
- Previous experience in front office or similar role
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