Patient Service Representative - Orthopedics

Greets visitors and directs them appropriately while maintaining efficient patient flow through the registration process. Answers telephone inquiries, takes accurate messages, and informs patients of physician schedule delays. Processes insurance verifications, collects payments, reconciles billing slips, and updates patient accounts in the EHR. Schedules appointments, enters orders for diagnostic tests, and initiates authorization requests with clinical staff. Manages department inbox, patient ticklers, and portal requests while completing assigned correspondence. Performs various clerical duties including faxing, scanning, and filing. Demonstrates flexibility by covering for other staff as needed.