Patient Service Representative
On-siteFayetteville, North Carolina, United States or Fayetteville, Georgia, United States
Job Summary
Greet patients warmly, check them in and out, and assist with questions about appointments, insurance, or procedures. Collect co-pays, prepayments, and outstanding balances accurately while explaining financial policies. Schedule new and follow-up appointments, answer incoming calls, and ensure timely patient communication. Input and update patient demographics, insurance information, and visit details into the EMR system. Open and close the front office, maintain a clean waiting area, and manage assigned EMR buckets to support clinic flow. This role offers front-desk leadership within one of Georgia's largest independent orthopedic practices.
Required Qualifications
- High School Diploma or equivalent
- 2+ years of experience in a medical office or clinical setting
- Strong customer service skills and a professional, patient-focused demeanor
- Excellent organizational, multitasking, and time-management abilities
- Strong verbal and written communication skills
- High attention to detail and discretion with patient information
Desired Qualifications
- Familiarity with medical terminology and EMR systems (Epic a plus)
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