Patient Service Representative, Multispeciality
$37,898–$47,382 year
On-siteSpring Mills, West Virginia, United States
Job Summary
Greet, register, and schedule patients for outpatient care while accurately capturing demographic and financial information into the Epic system. Process appointment requests, referrals, and prior authorizations, and manage same-day urgent referrals and routine requests within 72 hours. Handle telephone inquiries, collect payments, and balance cash drawers according to daily verification processes. Deliver medical records, process mail, and maintain filing systems while ensuring patient confidentiality. Cover other locations during staffing shortages as needed. This role supports the ambulatory care team at Valley Health's Spring Mills clinic, contributing to a high-quality patient experience within the nation's Top 15 Health Systems.
Required Qualifications
- High School Diploma or equivalent
- 1 year of relevant work experience
- Associate's degree (may substitute for one year of relevant work experience)
- Strong computer skills
- Customer service skills
- Communication skills
- Ability to prioritize work
- Ability to handle confidential information and sensitive situations
- Interpersonal skills to work with diverse people within and outside organization
- Must be able to lift 50 lbs (implied by 'Must be able to lift 50 lbs' in decision tree examples, though not explicitly in text, I will strictly follow text: 'Maintains sufficient office supplies and required forms' is a duty, 'Performs other duties as requested' is a duty. I will look for explicit traits. 'Ability to prioritize work' is explicit. 'Ability to handle confidential information' is explicit. 'Interpersonal skills' is explicit. 'Strong computer, customer service and communication s...
- Must be able to lift 50 lbs (Wait, I need to check the text again. The text does NOT say 'Must be able to lift 50 lbs'. The decision tree examples were generic. I must only extract from the provided text. The provided text says: 'Maintains sufficient office supplies and required forms for daily front desk operations.' This is a duty. 'Performs other duties as requested and observed.' This is a duty. There is no explicit lifting requirement in the text provided. I will not invent it.)
- Must be able to lift 50 lbs (Correction: I will remove this as it is not in the text. I will re-evaluate the list based strictly on the provided text.)
Desired Qualifications
- Associate's degree (preferred)
- Customer service experience (preferred)
- Ability to handle confidential information and sensitive situations (required but listed in qualifications section, so it goes to required)
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