Patient Service Representative

Greet and check in patients professionally both in person and over the phone, while verifying insurance eligibility, benefits, and demographic information. Schedule, reschedule, and confirm appointments within the EMR system, then collect copays, coinsurance, balances, and required documentation. Answer patient questions regarding scheduling, billing, referrals, and treatments, maintaining accurate records by scanning documentation into the EMR. De-escalate scheduling or patient concerns with professionalism and empathy, supporting clinic flow alongside providers and clinical staff. Maintain a clean, organized, and welcoming front desk environment while balancing multiple priorities in a fast-paced outpatient clinic setting.