Patient Service Representative (Medical Receptionist)

Greet and assist all patients and visitors while maintaining confidentiality during documentation collection. Verify insurance benefits, determine financial responsibility, and collect patient costs. Analyze health insurance eligibility and provide relevant billing information. Operate office medical equipment and perform general administrative tasks to support daily clinic workflow. Enforce HIPAA and OSHA standards while overseeing quality assurance and CLIA waived laboratory requirements. Collaborate with practice managers and providers to ensure smooth operations. Travel to other University Hospitals Urgent Care locations as needed for staffing support.