Patient Service Representative
On-siteSioux Falls, South Dakota, United States
Job Summary
Greet patients, family members, and visitors in a courteous, calm, and professional manner while completing accurate and efficient patient registration and check-in. Collect demographic, insurance, and related information, verify eligibility, and explain registration and financial requirements. Process copays and deposits, reconcile collections daily, and communicate with clinical staff to support patient flow and provide wait-time updates. Manage multiple priorities including phones, walk-ins, and administrative tasks while maintaining accuracy and HIPAA compliance. Rotate between assigned work areas and clinic locations as needed. Join a team focused on Excellence, Teamwork, Compassion, Innovation, and Wellness within a supportive healthcare organization.
Required Qualifications
- warm, detail-oriented
- thrive in a fast-paced environment
- love helping people
- take pride in getting the details right
- courteous, calm, and professional manner
- accurate and efficient patient registration and check-in
- collecting demographic, insurance, and related information
- Verify insurance eligibility
- explain basic registration and financial requirements to patients
- Collect copays, deposits, and other patient payments
- reconcile collections daily
- Communicate with clinical staff
- maintain accuracy and a positive attitude
- Protect patient privacy and confidentiality in accordance with HIPAA and organizational policy
- Rotate between assigned work areas and clinic locations
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