Patient Service Representative (Limited Term)

Greet patients with a verbal greeting, eye contact, and a smile while adhering to communication guidelines. Register and orient patients to clinic policies, then enter and review registration information in the practice management system. Assess income or payer information, collect amounts due, and research account balances or bills while maintaining confidentiality. Answer incoming calls, screen urgent appointments, and contact patients to confirm or schedule visits. Perform administrative tasks including filing charts, entering charges, and sending records. Collaborate with medical and dental teams to coordinate patient flow and support quality improvement initiatives.