Patient Service Representative
$47,840–$58,240 year
On-site · Corona, California, United States
Job Summary
Patient Service Representative at Leaps & Bounds providing direct, friendly, compassionate service across phone, email, and in-person interactions; serves as liaison between patients and clinicians; educates patients on the Raintree Portal and usage; manages onboarding and scheduling, verifies insurance, and handles billing inquiries; supports scheduling policies and adherence, HIPAA compliance, and contributes to a positive patient experience while promoting events and resources for families.
Required Qualifications
- 3+ years of experience in a medical setting
- Availability to work flexible schedules including weekends, evenings, and holidays
- Proficient in MS Word, Excel, PowerPoint, Outlook, and Raintree
- Proficient in all administrative functions of Raintree
- Excellent written and verbal communication skills and the ability to use discretion regarding confidential matters
- Ability to multitask and operate in a loud, busy environment
- Ability to work well under pressure and meet deadlines, goals, and targets
- Demonstrate a high level of resiliency by being flexible and adapting to changes quickly
- Demonstrate enthusiasm about the Company’s mission, the role, and enjoy working in pediatrics
- Continuously working towards advancing skillsets
- Ability and willingness to sit or stand at a desk for long periods of time
- Intermittently twist to reach equipment or supplies surrounding desk
- Use a telephone and computer keyboard on a daily basis
- Ability and willingness to stand/walk/reach/bend throughout shift
- Ability and willingness to lift, lower, push, carry, or pull up to 40-50 lbs. on an as needed basis.
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