Patient Service Representative Lakeview
$39,520–$47,840 year
On-site · Chicago, Illinois, United States
Job Summary
Patient Service Representative Lakeview responsible for greeting patients, scheduling appointments, handling patient registration, and managing financial transactions including co-pays and insurance verification. Responsible for maintaining a welcoming front desk, coordinating appointment workflows, managing reminders and no-shows, and ensuring accurate patient records and confidentiality. Requires 2+ years of customer service experience and strong communication skills; familiarity with medical office software and payor systems; daily responsibilities include cash handling, end-of-day balancing, and coordinating with nursing staff to ensure smooth patient flow.
Required Qualifications
- High school graduate
- 2+ years customer service experience
- Well-developed written and oral communication skills.
- Working knowledge of computer applications: word processing, medical office management, and spread sheet.
- Ability to accurately record and transmit detailed information.
- Ability to exercise good judgement in evaluating situations and making decisions.
- Ability to use tact and sensitivity to timing in personal transactions.
- Previous experience in operation of office systems: personal computer, printers, copiers, fax, postage machine, telephone systems.
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