Patient Service Representative

The Patient Service Representative acts as the first connection between Intermountain Health and patients, delivering courteous, professional customer/patient experiences across in-person, phone, or secure messaging channels. Responsibilities include greeting and checking in/out patients, verifying demographic and insurance information, scheduling appointments, registering patients, obtaining IDs/insurance cards, supporting regulatory/billing needs, educating patients on financial assistance, and handling payments. The role requires maintaining accurate EMR documentation, staying informed on role responsibilities, and collaborating with caregivers to ensure high-quality service. Minimum qualifications include six months of customer service experience and basic computer/data-entry skills; high school diploma or GED is preferred. Preferred qualifications include one year of customer service experience, billing/collections experience, EMR proficiency, multilingual ability, and related computer literacy. The position is based in Grand Junction, Colorado, with a typical 40-hour work week and an hourly range of $17.86-$23.22, subject to experience. Intermountain Health emphasizes equal opportunity employment and provides comprehensive benefits."