Patient Service Representative
$37,149–$48,298 year
On-site · Park City, Utah, United States
Job Summary
Patient Service Representative at Intermountain Health Park City Hospital provides courteous and professional connections with patients, handles intake-related tasks, schedules appointments, verifies demographic data and insurance information, and educates patients on financial aspects and PHI protection. The role requires strong customer service, communication, and teamwork skills, with responsibilities spanning in-person, phone, and secure messaging interactions, EMR documentation, registration, payments processing, and ensuring a high standard of patient satisfaction in a healthcare setting.
Required Qualifications
- Six months of customer service experience involving interactions with customers
- Demonstrated basic computer skills involving word processing and data entry
- Professional manner and strong interpersonal and communication skills
- Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction
- Ability to protect privacy, confidentiality, and PHI of patients, members, and caregivers
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