Patient Service Representative
$37,149–$48,298 year
On-site · Provo, Utah, United States
Job Summary
Patient Service Representative role focused on first-point contact with patients, delivering courteous connections via phone, in-person, or secure messaging; responsibilities include greeting/check-in/out, verifying patient information, scheduling appointments, registering patients, collecting required documents, verifying insurance information, assisting with billing and regulatory needs, and educating patients on financial assistance. Requires customer service experience, basic computer/data-entry skills, strong communication, and ability to protect patient privacy while coordinating with care teams to ensure a high standard of patient satisfaction.
Required Qualifications
- Six months of customer service experience involving interactions with customers
- Basic computer skills (word processing and data entry)
- Professional manner and strong interpersonal and communication skills
- Ability to work collaboratively with patients and fellow caregivers to deliver high-level customer/patient satisfaction
- Ability to protect privacy and PHI
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