Patient Service Representative
$37,149–$48,298 year
On-site · Murray, Utah, United States
Job Summary
Patient Service Representative at Intermountain Health in Murray, UT. Provides courteous and professional connections with patients over the phone, in person or via secure messaging; schedules patient appointments for visits, procedures, tests, referrals, and consultations; registers patients by updating demographic data; verifies insurance information and handles billing-related tasks; maintains EMR accuracy and supports regulatory needs. Requires strong customer service, data-entry ability, and privacy protection; must interact with patients to ensure a superior experience and coordinate care with the healthcare team.
Required Qualifications
- Six months of customer service experience involving interactions with customers
- Demonstrated basic computer skills involving word processing and data entry
- Professional manner and strong interpersonal and communication skills
- Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers
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