Patient Service Representative II - OBGYN Department
$66,893–$93,642 year
On-siteSan Francisco, California, United States
Job Summary
Check-in patients, verify information, and schedule appointments while updating the Electronic Health record and collecting payments for services. Obtain medical history and insurance details to complete forms, communicate clearly to alleviate confusion, and ensure routine tasks are finished within departmental time frames. Perform general clerical duties including answering phones, preparing documentation, and maintaining patient files in a clean, organized environment. Adhere to all local, state, and federal regulations to protect patient privacy and maintain compliance with organizational policies.
Required Qualifications
- HS Diploma or equivalent education/experience
- 1 year of recent relevant experience
- Basic knowledge of insurance policies and procedures, as well as patient billing
- Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form
- Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel
- Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines
- General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook)
- Ability to work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions
- Ability to identify, evaluate and resolve standard problems by selecting appropriate solutions from established options
- Ability to ensure the privacy of each patient's Protected Health Information (PHI)
- Ability to build collaborative relationships with peers and other staff members to achieve departmental and corporate objectives
- Must be available for Monday - Friday schedule
- Must be available for 8 Days of the Week
- Must be available for Full Time Shift Hours: 40
- Must be available for Days Schedule
- Must be available for Non-Exempt status
- Must be available for Regular Employee Status
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