Patient Service Representative II

Greet patients and visitors in person or over the phone, then register new patients and update existing demographics by collecting detailed personal and financial information. Coordinate clerical tasks including answering phones, scheduling appointments, and moving patients through the intake and checkout process while collecting co-payments, deductibles, and outstanding balances. Scan incoming faxes, consents, and reports into patient charts, generate daily batch transmittal reports, and obtain referrals and authorizations as required. Support billing by completing charge entries within 48 hours and ensure all medical records are accurate and complete. Act as a resource to patient services staff by providing guidance on complex issues, actively participating in problem-solving, and facilitating patient flow by notifying providers of arrivals and delays. Maintain adequate medical office supplies, protect patient confidentiality by securing protected health information, and ensure compliance with OSHA, HIPAA, and CMS guidelines.