PATIENT SERVICE REPRESENTATIVE I
On-siteMelbourne, Florida, United States
Job Summary
Greet and assist patients in a timely, professional manner, ascertain visit purposes, and direct them to appropriate staff. Answer telephones courteously, determine urgency, route calls, and take accurate messages for unavailable personnel. Schedule and confirm appointments via the electronic medical record (EMR) system, document calls, and perform reminder calls. Verify insurance status and financial eligibility, check out patients per insurance rules, collect co-pays, and reconcile daily payments. Maintain patient flow by verifying contact information, update patient pictures in the EMR, and perform clerical duties including typing, photocopying, filing, and mailing. Ensure front door security and maintain a clean work area. Complete and file daily insurance verifications.
Required Qualifications
- High School Diploma or General Equivalency/Educational Diploma (GED)
- 1-year experience in customer service
- Ability to multi-task
- Customer service and/or medical front office experience
- Good interpersonal and communication and organizational skills
- Ability to read and write at high school level
- Ability to use or operate computer, copy machine, typewriter, and fax machine
- Ability to maintain confidentiality at all times and follow Brevard Health Alliance's confidentiality guidelines
- Ability to use Microsoft Office applications
- Typing requirement of 40 words per minute
- Must be able to speak and understand the English language
- Ability to work well in a team environment
- Remains motivated
- Is self-directed
- Demonstrates initiative
Desired Qualifications
- Previous experience in a medical office or healthcare environment
- Knowledge of medical terminology
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.