Patient Service Representative I, Bilingual (69686)

Receives patients at the reception window, obtains required documentation and financial information, and updates electronic medical records. Schedules appointments, posts charges and payments at check-out, and verifies outstanding balances while assisting patients with billing questions. Collects daily collections, balances transactions, and maintains the waiting area by calling custodial staff as needed. Follows HIPAA guidelines and Variety Care privacy policies, ensures office equipment functions correctly, and accepts direction from the Practice Administrator or physicians. Supports the organization's accreditation goals and commitment to safe, effective, and equitable patient care. Bilingual in English and Spanish.