Patient Service Representative I, Bilingual (69214)
On-site · Oklahoma City, Oklahoma, United States
Job Summary
Patient Service Representative I at Variety Care handles front-desk duties, answers phones, schedules appointments, collects patient information, updates electronic medical records, posts charges/payments at check-out, and supports billing with balance inquiries. The role requires bilingual English/Spanish communication, strong customer service, data entry, basic math, HIPAA/privacy adherence, and ability to work in a busy medical-office environment. Responsibilities include maintaining a secure and organized reception area, verifying and updating patient information (address, phone, insurance, DOB), posting payments, balancing daily transactions, and coordinating with custodial and administrative staff as needed. The position emphasizes courteous patient interactions, accurate data handling, attention to detail, and leadership in the department to support the clinic’s goals.
Required Qualifications
- High School Diploma or GED
- Bilingual (English/Spanish)
- One or more years of clerical experience
- One or more years of customer service experience
- Ability to enter simple data and basic keyboarding
- Trustworthy handling confidential information
- Able to communicate with patients and staff
- Able to work in an active and stressful environment
- Ability to lift up to 25 pounds
- Able to sit for long periods
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