Patient Service Representative I
$52,000–$52,000 year
On-site · Monterey Park, California, United States
Job Summary
Patient Service Center Representative I serves as the primary contact for participants and families, assisting with service needs, scheduling appointments, explaining program details, and ensuring interactions, records, and coordination comply with HIPAA and related regulations. Responsibilities include following up on participant satisfaction, addressing concerns or complaints promptly, answering phones, confirming appointments, and registering participants as needed. Bilingual English/Spanish preferred, with a minimum of 2 years of call center experience.
Required Qualifications
- High school diploma or equivalent
- Bilingual English/Spanish preferred
- A minimum of 2 years of experience working in a call center environment
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