Patient Service Representative

Answer telephone inquiries, greet patients and visitors, and direct callers to appropriate areas or initiate triage slips. Register patients, verify records for accuracy, and enter confidential personal health and financial information into the CPS system. Manage files, process record requests, and handle billing and legal document requests via fax or email. Collect patient payments, apply adjustments, and reconcile daily cash reports while ensuring compliance with federal and local privacy laws. Verify patient identification and assist with coverage for other areas as needed.