Patient Service Representative

Greet incoming patients, verify appointment and insurance information, and obtain necessary paperwork while entering data into the practice management system. Direct patients to waiting areas, maintain patient flow, and monitor conditions, communicating as needed during delays. Perform registration procedures for new patients, collect demographic and payment details, and verify insurance eligibility or coverage. Generate reports for patient charts, process referrals, collect copayments, and schedule follow-up appointments. Retrieve and organize patient charts, obtain missing documentation, answer telephones, and assist with clerical duties like photocopying and filing. This role supports operational efficiency in reception and clinical areas for physicians at Excelsior Orthopaedics and Buffalo Surgery Center.