Patient Service Representative

Greet and assist patients and visitors in person and by phone, answering calls within three rings with consistent telephone etiquette. Register new patients and update existing demographics, including scanning insurance cards and verifying eligibility, while confirming information at check-in. Manage appointment scheduling, cancellations, waitlists, and no-show follow-ups, and handle prescription and records pick-ups. Collect co-pays and discount fees, reconcile daily cash drawers, and process interoffice deliveries, faxes, and voicemails. Maintain patient charts, manage records requests, and keep reception, waiting, and work areas clean and organized. Ensure consents are completed annually and HIPAA documentation is up-to-date, maintaining confidentiality and securing PHI at all times. Cross-train in at least one other position within HealthFirst.