HCA HealthcarePosted 1 week ago

Patient Service Representative

HCA HealthcarePosted 1 week ago

$41,600–$43,680 year

On-siteRaleigh, North Carolina, United States

Raleigh, North Carolina, United StatesOn-siteFull Time$41,600–$43,680 year

Full Time

Job Summary

Answer the telephone professionally, screen calls, and direct patients to appropriate staff. Register patients, verify demographic and insurance information, and complete registration forms. Schedule appointments, explain pre-visit requirements, provide financial estimates, and collect payments at the time of service. Process charges, post transactions, and balance daily over-the-counter drawers according to practice policy. Maintain office equipment, manage mail, file patient charts, and ensure the reception area remains clean. Assist clinical staff with physician requests, facilitate referrals, and monitor patient flow while maintaining confidentiality and compliance with HIPAA and cybersecurity protocols.

Required Qualifications

Minimum of two years of experience in a medical office or customer service position
Proven success asking for payment, making change, and balancing a cash drawer
Working knowledge of basic managed care terminology and practices
Familiarity with scheduling and rearranging appointments effectively
Comfortable using email, word processing and interacting with Internet applications
Working knowledge of practice management and electronic health record software
Proven experience handling challenging patients/customers and dealing with conflict in elevated/stressful situations
Ability to perform multiple and diverse tasks simultaneously – with accuracy and efficiency
Neat, professional appearance
Strong written and verbal communication skills
High school diploma
Normal visual acuity
Normal hearing
Full range of body motion including manual and finger dexterity and eye-hand coordination
Standing and walking capability
Ability to lift and carry items weighing up to 30 pounds
Comfortable dealing with conflicts and asking patients for money
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people
Ability to be comfortable dealing with conflicts
Ability to be comfortable asking patients for money
Ability to be comfortable dealing with sick people

Hiring someone like this?

Get your role in front of qualified candidates on Sorce.

Get started