Patient Service Representative - General Surgery
$37,710–$45,802 year
On-siteBerkeley Heights, New Jersey, United States
Job Summary
Greet visitors, patients, and families professionally while directing them appropriately and maintaining efficient patient flow through the registration process. Answer telephone calls promptly, taking accurate messages and delivering them to the appropriate individuals. Process insurance verifications, post self-pay charges, collect payments, and reconcile daily collections and billing slips. Schedule and confirm appointments, enter orders for diagnostic tests and procedures, and complete referrals according to departmental guidelines. Perform various clerical duties including faxing, scanning, and filing, while communicating concerns to the Office Supervisor.
Required Qualifications
- High School Graduate or GED
- Ability to communicate in English, both orally and in writing
- Must have excellent customer service skills
- Must have the ability to organize and perform multiple tasks in a timely manner
- Basic proficiency in computer use
- Ability to commute to satellite offices as needed
- Physical strength to lift heavy objects, carts, or items, taking frequency and weight into consideration
- Physical mobility, which includes movement from place to place on the job, taking distance and speed into account
- Dexterity of hands and fingers
- Balance is maintained during climbing, bending and/or reaching
- Endurance (e.g. continuous typing, prolonged standing/bending, walking)
- Exposure to infectious hazards, blood, body fluids, non-intact skin or tissue specimens
- Contact with patients or patient specimens are possible
- Unplanned or unexpected exposure
Desired Qualifications
- Associate Degree
- Previous PSR experience
- Knowledge of medical office and terminology
- Previous experience with Standard Office Technology in a Window based environment
- Experience with EHR, Practice Management System and Departmental/Ancillary Systems
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