Patient Service Representative

Verify appointment and insurance information, enter registration data into Medent, and collect copays while balancing the cash drawer. Perform registration procedures for new and follow-up patients, obtain necessary demographic and payment details, and explain insurance eligibility and coverage. Act as a liaison between patients and the billing department regarding billing issues, pull registrations through the patient portal, and ensure daily insurance verification quotas are met. Apply orthopedic medical terminology knowledge and utilize proficiency in EMR and practice management systems. Remain flexible in work assignments as patient numbers and doctor schedules change.