Patient Service Representative - ENT
$37,710–$45,802 year
On-siteFlorham Park, New Jersey, United States
Job Summary
Greet visitors, patients, and families professionally while directing them appropriately and maintaining efficient patient flow through registration. Promptly answer telephone calls, take accurate messages, and deliver information to the appropriate individuals. Process insurance verifications, post self-pay charges, collect payments, and reconcile daily collections and billing slips. Schedule and confirm appointments, enter orders for diagnostic tests and procedures, and complete referrals according to departmental guidelines. Communicate concerns promptly to the Office Supervisor or Manager and perform various clerical duties such as faxing, scanning, and filing.
Required Qualifications
- High School Graduate or GED
- Ability to communicate in English, both orally and in writing
- Must have excellent customer service skills
- Must have the ability to organize and perform multiple tasks in a timely manner
- Basic proficiency in computer use
- Ability to commute to satellite offices as needed
- Physical strength to lift heavy objects, carts, or items
- Physical mobility, which includes movement from place to place on the job
- Dexterity of hands and fingers
- Balance is maintained during climbing, bending and/or reaching
- Endurance (e.g. continuous typing, prolonged standing/bending, walking)
Desired Qualifications
- Associate Degree
- Previous PSR experience
- Knowledge of medical office and terminology
- Previous experience with Standard Office Technology in a Window based environment
- Experience with EHR, Practice Management System and Departmental/Ancillary Systems
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