Patient Service Representative - Dental

Patient Service Representative at NorthShore Health Centers serves as the first point of contact, greeting and registering patients, scheduling appointments, collecting co-pays and sliding fee payments, verifying benefits (Medicaid/Medicare/insurance), handling prior-authorization when needed, educating patients on services, balancing payments, scheduling follow-ups, and assisting with HIPAA compliance. Strong customer service, interpersonal and communication skills, knowledge of insurance concepts, and proficiency with Microsoft Office are required; role involves office-based duties with potential day/evening/weekend shifts.