Patient Service Representative
$37,440–$37,440 year
On-siteSturbridge, Massachusetts, United States
Job Summary
Greet, acknowledge, and smile at patients upon arrival and dismissal while responding to their questions and concerns per office policies. Answer telephones, schedule and confirm appointments, and maintain the appointment book. Register patients on sign-in sheets, post charges and payments to accounts, and check voicemail daily. Follow up on no-shows and cancellations, and keep the waiting area clean and friendly. Assist staff and the Office Manager with assigned projects and treatment plan financial arrangements. This role supports the clinical team in a team-oriented environment with modern dental technology.
Required Qualifications
- Must have exceptional customer service skills
- Experience answering telephone
Desired Qualifications
- Experience working in a dental, medical, or other health-care office, preferred
- Knowledge of insurance plans (HMO/PPO), is a plus
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