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Covenant HealthPosted 1 month ago

Patient Service Representative

$36,878–$50,794 year

On-siteNashua, New Hampshire, United States

Full TimeHigh School Or EquivalentEnterprise

Job Summary

Answer the telephone, manage patient registration, and process payments and charge entries for a multi-physician hospital outpatient practice. Perform daily office functions including filing, scheduling, transcription, and medical records processing while adhering to HIPAA requirements and ethical standards. Assist physicians and other personnel across departments as needed, acting as the primary liaison between the practice, patients, and visitors. Maintain a high level of customer service and confidentiality in handling sensitive patient information.

Required Qualifications

  • High School Diploma/GED
  • Competent and knowledgeable of duties within the medical office setting
  • Filing
  • Answering the telephone
  • Patient registration
  • Posting payments
  • Charge entry
  • Scheduling
  • Third-party payers requirements
  • ICD-9 & CPT coding
  • Medical records processing
  • Patient contact
  • Transcription
  • Assisting other personnel and physicians in all departments as needed
  • Access to highly confidential patient information
  • HIPAA requirements
  • Highest level of ethical standards

Desired Qualifications

  • Medical Terminology

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