Patient Service Representative- Central Ohio Medicine
On-siteColumbus, Ohio, United States
Job Summary
Greet patients and complete check-in procedures, including registration, data entry, and insurance verification. Collect copays and deductibles, then check patients out while scheduling follow-up appointments and communicating necessary items. Answer phone calls and email inquiries from patients and administrative departments, directing or escalating issues as needed. Communicate regularly with clinical staff to ensure office needs are met and collaborate with the team to maintain a positive patient experience. Perform clerical tasks such as distributing mail, filing, scanning, scheduling, and managing the electronic fax inbox. Ensure confidentiality of patient data by adhering to HIPAA regulations.
Required Qualifications
- High School diploma or GED
- at least six (6) months customer service or healthcare experience
- Excellent interpersonal and verbal communication skills
- interpersonal relationship building abilities
- Strong organizational and written communication skills
- Ability to multi-task, prioritize, manage time effectively and respond timely to patients and/or visitors
- Strong knowledge of HIPAA guidelines and understanding of patient privacy and ability to demonstrate a high level of confidentiality
- Ability to work independently and in a team environment
- ability to lead by example
- Excellent computer skills
- knowledge of Microsoft programs
- understanding of Electronic Health Record (EHR) systems
Desired Qualifications
- 1 year of administrative experience in a healthcare related setting
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.