Patient Service Representative

The Patient Service Representative greets and assists patients at the front desk, checks in patients for appointments, performs pre-registration, collects fees and copayments, verifies insurance information, prepares registration forms, and coordinates with back-office staff to ensure care proceeds smoothly. Responsibilities include communicating clearly with patients, handling walk-in traffic, maintaining patient confidentiality, balancing cash drawer, managing medical records and prior authorizations when needed, answering phones professionally, and keeping the reception area clean. The role emphasizes customer service, problem-solving, and efficient front-office operations to support patient care.