Patient Service Representative
$35,360–$45,760 year
On-siteHinsdale, Illinois, United States
Hinsdale, Illinois, United StatesOn-siteFull Time$35,360–$45,760 year
Full Time
Job Summary
Oversee front desk operations by warmly greeting patients, managing appointment calendars, and coordinating check-ins while verifying insurance details. Answer incoming calls and emails, address patient inquiries, and assist with prescription refill requests. Collect and update demographic information, maintain accurate patient records in the EHR system, and organize medical documents. Monitor waiting area flow, inform staff of delays, and handle patient concerns empathetically while adhering to HIPAA regulations. Work full-time in a fast-paced cardiology practice environment.
Required Qualifications
- High school diploma or equivalent
- Proven experience as a receptionist or in a customer service role
- Familiarity with medical terminology and procedures
- Strong interpersonal and communication skills
- Proficiency in using scheduling software, electronic health records (EHR) systems, and basic office software
- Excellent organizational skills and attention to detail
- Ability to multitask and handle a fast-paced environment
- Empathetic and patient-focused approach
- Professional appearance and demeanor
Desired Qualifications
- Additional education or medical office certification
- Athena experience
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