Patient Service Representative Business Office

Handle incoming calls from patients and physician offices regarding balances due, update patient demographics, and explain Explanation of Benefits statements. Communicate with patients and staff in a prompt, pleasant, and helpful manner while ensuring accurate billing and collections processes. Requires a high school diploma, basic insurance billing knowledge, and experience with Epic EMR systems. Must possess strong communication skills, familiarity with HIPAA regulations, and proficiency in Microsoft Office applications. This full-time role is located in Farmington, CT within the Billing & Collections team at Orthopedic Associates of Hartford, P.C.