PATIENT SERVICE REPRESENTATIVE (12 HOUR SHIFTS AND ROTATING WEEKENDS)

Review demographics, insurance, and provider information to update records. Instruct new patients on paperwork completion, create accounts, and obtain insurance cards and driver's licenses. Update the electronic medical record system, take patient photos, and provide payment and privacy policy documents. Answer patient questions, schedule or reschedule appointments, collect payments, and route telephone calls while recording messages. Requires a high school diploma, grammar knowledge, and prior medical office or customer service experience. Desirable insurance and billing knowledge including ICD-10, CPT, and HCPCS coding. Includes 12-hour shifts and rotating weekends.