Patient Service Rep I (51846)
On-siteLa Porte, Indiana, United States
La Porte, Indiana, United StatesOn-siteFull TimeHigh School Or Equivalent
Full TimeHigh School Or Equivalent
Job Summary
Check patients in and out of appointments, verify insurance, accept payments, and schedule new visits. Greet public and staff courteously, screen and route calls, and register new patients per policy. Run automatic eligibility verifications, coordinate prescription refills with providers, and follow up on voicemail messages to set appointments. Generate demographic sheets and route slips, post payments, perform financial intakes, and close medical/dental encounters daily. Maintain knowledge of HealthLinc Patient Resources and engage in quality improvement initiatives supporting the Patient-Centered Medical Home.
Required Qualifications
- High School diploma or equivalent
- At least 1-3 years of healthcare administrative experience (not required but highly preferred)
- Strong customer service skills
- Excellent written and verbal communication skills
- Proven ability to work well in a team environment
- Basic math skills needed to process simple payments
- Strong organizational and time management skills
- Ability to remain flexible and adaptable
- Computer and software skills (PHreesia, EHR, Microsoft 365, Online Sources, etc.)
- Multi-line telephone and other office equipment such as printers, fax machines, etc.
- All assigned Relias training
Desired Qualifications
- At least 1-3 years of healthcare administrative experience (not required but highly preferred)
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