Patient Service Coordinator Call Center - Martha's Vineyard Hospital

Receive incoming phone calls and online requests from patients and referring providers to coordinate care and schedule visits. Verify patient information, update demographic and financial data into the computer, and answer telephone inquiries while maintaining strict HIPAA confidentiality. Translate patient requests into appropriate actions such as appointment scheduling, cancellations, or insurance updates using established decision trees and protocols. Provide basic instructions regarding the hospital and practice, ensuring timely and efficient service recovery when needed. Requires high school diploma, customer service experience, and proficiency with Microsoft Outlook and Excel.