Patient Scheduling Representative
Remote · United States
Job Summary
Coordinate and schedule patient appointments across multiple departments (including clinic, imaging, laboratory, infusion, and procedures) and may float to different areas based on staffing needs. Register patients, verify demographics and insurance, process referrals, and educate patients on required medical records. Schedule requests via EMR systems (Beacon/EPIC), manage reminders, and ensure referrals and medical records are sent to external offices. Communicate effectively with clinicians, patients, and financial advisors, and assist with scheduling for telehealth and in-person visits, sometimes across multiple campuses. May mentor lower-level staff and support department scheduling workflows, while adhering to regulatory and compliance standards.
Required Qualifications
- High School Graduate or GED
- 1+ year of progressively responsible and directly related work experience in a healthcare setting OR some combination of direct customer service in a health care or contact center including 6 months of experience in a UKHS patient scheduling position.
- Proven knowledge of EPIC EMR scheduling or other scheduling systems
- Strong communication skills and ability to read, write, and understand English
- Basic computer skills including Microsoft Excel, Word, Outlook, and Teams
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