Patient Scheduling Coordinator
On-sitePortland, Oregon, United States
Job Summary
Welcome patients, provide culturally responsive customer service, and coordinate medical, dental, and behavioral health appointments in accordance with established guidelines. Check in patients, verify demographic and insurance information, and accurately enter data into the electronic health record. Rotate between reception and call center duties to answer calls, assist patients, and maintain provider schedules by contacting waitlists and recall lists. Explain forms, applications, and required documentation to patients, assisting with intake, registration, and financial assistance paperwork while ensuring strict confidentiality. Participate in daily huddles, team meetings, and organizational initiatives to support coordinated, timely, and patient-centered care.
Required Qualifications
- Minimum of two years of customer service experience
- Minimum of one year of healthcare reception experience, including patient registration and medical and/or dental scheduling
- Bilingual in Spanish and English
- Ability to work effectively in a fast-paced healthcare environment and manage multiple priorities
- Excellent verbal and written communication skills, including professional in-person and telephone communication
- Demonstrated ability to provide professional, compassionate, and culturally responsive customer service
- Ability to work effectively and collaboratively as part of a multidisciplinary team
- Experience working with individuals from diverse backgrounds and patients experiencing barriers to accessing healthcare
- Ability to maintain strict patient confidentiality and comply with HIPAA and organizational privacy requirements
- Ability to sit for extended periods of time
- Ability to stand, walk
- Ability to lift and/or carry up to 30 pounds
- Ability to read fine print
- Ability to speak/communicate in person, in writing, by telephone, and electronically
- Ability to hear
Desired Qualifications
- Experience working in a Federally Qualified Health Center (FQHC) or community health center
- Experience using an electronic medical record (EMR/EHR) system; Epic experience preferred
- De-escalation or conflict-resolution training
- Certified Healthcare Access Associate (CHAA) certification
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