Patient Scheduler
On-siteCohoes, New York, United States
Job Summary
Answer incoming and outgoing calls to complete appointment scheduling, cancellations, and confirmation requests. Provide the first available appointment by matching patient preferences with specific guidelines while collecting accurate registration, demographic, and insurance information. Process multi-channel messages related to patient and physician requests, then prioritize daily work assignments to assist radiologists, technologists, and referring physician offices as needed. Work under general guidance with some autonomy, maintaining integrity and confidentiality. Full-time employment includes M-F hours with occasional half-day Saturdays, PTO, and observed holidays.
Required Qualifications
- High School degree or equivalent
- Minimum of 1 year of prior medical scheduling experience preferred
- High proficiency of PC systems, tools, and applications
- M-F and occasional 1/2 day on Saturdays
Desired Qualifications
- Is a self-directed learner who is willing to apply direct feedback and continuously and humbly self-assess in order to grow personally and professionally
- Will work under general guidance with some expectation of autonomy
- Has excellent verbal and written communication skills and strong attention to detail
- Has the ability to prioritize tasks and to delegate them when appropriate
- Acts with integrity, professionalism, and confidentiality
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