Patient Scheduler - Gastroenterology
$41,600–$47,840 year
On-siteHamden, Connecticut, United States
Job Summary
Schedule patient appointments for the Gastroenterology practice by obtaining demographic information, history, and insurance details to book slots according to provider guidelines and facility exclusion criteria. Accommodate patient preferences within specified time frames while maintaining full, efficient schedules and reporting changes to management. Competently explain pre-procedure instructions to patients, guardians, or significant others and provide culturally sensitive service throughout the interaction. Maintain confidentiality of all medical, financial, or sensitive materials in verbal, electronic, or printed form. This role supports PACT MSO's busy Gastroenterology office with hours Monday through Friday from 8:00am to 4:30pm, floating between Hamden, Milford, and Guilford locations with occasional travel to Bridgeport.
Required Qualifications
- Proof of annual flu vaccination
- Schedule patient's appointments
- Obtain demographic information and history that will allow appointments to be booked appropriately
- Schedule appointments according to provider guidelines
- Set up insurance information
- Accommodates patient preference within the specified time frame and guidelines of the procedure order
- Follows facility exclusion criteria and scheduling guidelines while scheduling
- Maintain full and efficient schedules
- Identify changes in scheduling patterns and report to management
- Maintain confidentiality of all medical, financial, or other sensitive materials and information
- Competently explain pre-procedure instructions to patient and significant other or guardian
- High School Diploma or equivalent
- Demonstrated experience with EHR and scheduling
Desired Qualifications
- Effective and professional written and verbal skills
- Intermediate computer skills
- Outstanding phone etiquette
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