Patient Scheduler 2, Radiology, Full Time
On-siteMiami, Florida, United States
Job Summary
Schedule complex Interventional Radiology procedures using EPIC, UChart, and Radiant software, coordinating timing with physicians and facilities across multiple departments. Obtain patient medical history, verify orders with specific diagnostic codes and NPI numbers, and notify insurance verifiers for pending authorizations. Document allergies, premedication needs, and implant information while scanning external orders to link them with accession numbers. Manage the daily physician order queue, handle callbacks, and notify referring physicians of rescheduled appointments or no-shows. Apply AIDET protocol during interactions and maintain composure under high stress while communicating effectively with patients and clinical staff.
Required Qualifications
- High School diploma or equivalent education
- One (1) year experience in an outpatient clinic setting, outpatient department or admitting department
- Knowledge of medical terminology
- Ability to operate computer terminal, retrieving and inputting information, as required accurately
- Ability to communicate effectively in verbal and written form
- Ability to communicate well with physicians, radiologists, and other professionals
- Excellent customer service skills
- Pleasant personality and speaking voice
- Ability to work under a high level of stress with time constrains while maintaining composure and sensitivity to each patient's individual situation
- Ability to interact and assist patients of all ages and patients with special needs
- Proficiency computer skills to include MS Office, Excel, and Word, Outlook and Access and other operating systems as needed
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