Patient Resource Representative
$32,219–$51,542 year
Remote · Hendersonville, North Carolina, United States
Hendersonville, North Carolina, United StatesRemoteFull Time$32,219–$51,542 yearMid LevelHigh School Or EquivalentEnterprise
Type
Full Time
Level
Mid Level
Education
High School Or Equivalent
Company size
Enterprise
Job Summary
Answers a high volume of inbound calls, averaging 80-130 calls per day; assists callers and patients with scheduling appointments, selecting providers, and preparing for first visits; maintains knowledge of computer systems and EMR tools; communicates prescription refill requests and messages to clinic staff; aims to provide polite, professional, and calm service while navigating various patient needs in a remote, healthcare setting.
Required Qualifications
- High School Grad or Equiv [Required]
- Call Center experience [Required]
- Strong computer skills [Required]
- Excellent English communication and writing skills [Required]
- Experience with internet-based applications [Required]
- Knowledge of electronic medical records programs [Required]
- Professional call handling and customer service experience [Required]
- Ability to schedule appointments and manage patient portal access [Required]
- Bilingual abilities with proficiency in a second language [Preferred]
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