Patient Representative - Midtown - Full Time
On-siteWilmington, North Carolina, United States
Job Summary
Greet, acknowledge, and close all customer needs professionally while checking patients in and out, managing samples, forms, and scripts. Schedule, coordinate, and reschedule appointments across offices, outpatient procedures, and hospitals; answer incoming calls and maintain provider and physician on-call schedules. Direct patients to the Central Business Office for billing inquiries, open and sort mail, and maintain office supply inventory. Follow standard operating processes for check-in, check-out, demographic entry, and insurance data management. Adhere to HIPAA guidelines and attend required department meetings and training.
Required Qualifications
- High School Diploma or GED Equivalent
- Customer Service
- Professionalism/Integrity/Responsibility
- Teamwork/Lean Process Improvement
- Game Changer/Initiative
- Dependability/Punctuality
- Interpersonal Relationships/Communication
- Judgment/Decision Making/Problem Solving
- Quality/Quantity
- Safety/Housekeeping
- Organizational Skills/Time Management
- Follows reception process for all check in duties
- Follows appointment preparation process for all scheduled appointments including eligibility verification, referral/authorization/managed care processes
- Follows process for all demographic data entry
- Follows appointment process for scheduling to include system reports (cancel/reschedule), Live Chat, and appointment request mailbox
- Follow check out processes for appointments, referrals, tasking, communications, managed care and failsafe
- Follows insurance process for all insurance data
- Follows cashier process for collections, retail sales, and batching
- Follows patient financial counselor process for billing inquiries and concerns
- Follows all processes for reconciliation of internal communications
- Follows HIPAA guidelines
Desired Qualifications
- Experience in Medical Office Administration
- BLS/CPR Certified
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