Patient Representative I
$35,360–$40,996,800 year
On-siteDover, New Jersey, United States
Job Summary
Patient Representative I at Zufall Health Center in Dover, NJ greets visitors, answers phones, handles registration and intake, directs patients, and verifies eligibility and insurance information. The role involves scheduling appointments, collecting payments, and maintaining patient confidentiality, while communicating with medical staff and supporting a positive image of the department. Requires bilingual English and Spanish, comfort with electronic medical records (eCW), HIPAA compliance, strong customer service, and ability to work with minimal supervision; prior experience in a clinical/ambulatory care setting is preferred.
Required Qualifications
- Has knowledge of computer software programs such as Microsoft Word, and electronic medical records.
- Have excellent customer service skills.
- Be able to work with very little supervision.
- Be able to adapt quickly to unanticipated changes in work flow or work process, or frequent
- changes in insurances rules and coverage changes.
- Be able to understand, carry out, and remember verbal and written instructions.
- Bilingual English and Spanish required.
- Education, Training and Experience
- High School diploma required; college credit or additional education in medical field or insurance and billing courses preferred
- Possess a current, unrestricted New Jersey operator license issued by the New Jersey Division of
- Motor Vehicles, or be able to efficiently and effectively use public transportation in order to be able to travel to other sites as needed.
- Have minimum of 1 year experience in customer service field, and 1 year of experience in collecting money or billing and insurances.
- Experience in a clinical/ambulatory care setting preferred
Desired Qualifications
- Bilingual English and Spanish
- Experience with electronic medical records (eCW)
- Strong customer service skills
- High School diploma or equivalent
- Experience in medical/ambulatory care settings (preferred)
- Knowledge of HIPAA and patient confidentiality
- Ability to work with minimal supervision
- Ability to handle payments and billing/insurance processes
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