Patient Representative I
On-siteMiami Beach, Florida, United States
Job Summary
Answer telephone promptly, categorize calls, and transfer them to the appropriate areas while maintaining proper etiquette and minimizing hold times. Accurately enter patient demographics and insurance data, verify information, collect referrals and authorizations, and ensure patients complete applicable forms. Distribute mail, schedule appointments, copy patient records, and manage daily receipts, journals, and petty cash. Monitor supply levels to inform the secretary or Office Coordinator when reorder points are approached. This temporary role runs from August to December with flexible Monday through Friday hours, including some weekends and night shifts.
Required Qualifications
- Answers telephone promptly; preferably by the third ring.
- Ensure calls are identified and properly categorized in order to forward to appropriate area within office timely and efficiently.
- Demonstrates proper telephone etiquette when receiving, transferring, and placing calls on hold.
- Hold times are to be kept to a minimum.
- Repeats key information when writing down messages to ensure accuracy.
- Accurately enters patient demographics information and insurance data in the computer as documented.
- Verifies insurance information, collect referrals and authorizations, and/or other forms as documented.
- Checks to ensure that patients fill out applicable forms completely and correctly.
- Informs secretary or Office Coordinator when supply level is approaching reorder point.
- Copies patient records if requested by insurance company or other physician's office.
- Distributes mail accurately and on a timely basis.
- Efficiently schedules appointments, recording them as documented and following practice policy.
- Responsible for completing daily receipts and journals and deposits to cashiers.
- Responsible for petty cash.
Desired Qualifications
- Experience in a Healthcare setting preferred but not required.
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