PATIENT REPRESENTATIVE- HICKORY

Greet patients, record information into computer systems, and maintain professional relationships while processing charts and charges using web-based programs. Collect and update demographic and insurance data, obtain signatures for documentation, and manage co-pays and balances at check-in and check-out. Schedule return appointments, transfer calls, and page physicians as needed, ensuring the daily cash drawer is balanced and all incoming transactions are accounted for. Assist patients with concerns and direct them to appropriate areas, cross-training as required to support all front office operations.