Patient Representative Coordinator
On-sitePalm Harbor, Florida, United States
Palm Harbor, Florida, United StatesOn-siteFull Time
Full Time
Job Summary
Welcome and greet patients and visitors, directing them to appropriate departments while validating insurance eligibility and collecting copayments. Perform check-in and check-out processes, updating demographics, confirming appointments, and scheduling follow-ups in eCW. Monitor workflows to minimize wait times, address high-risk patient needs, and compile confidential medical records. Respond to patient inquiries, conduct post-visit surveys, and ensure compliance with privacy and regulatory standards. Maintain a safe work environment and support departmental goals through active participation in meetings.
Required Qualifications
- High School Graduate or equivalent
- 1-3 years in customer-facing roles (hospitality, retail, call center, or healthcare front desk)
- Proven track record of delivering exceptional customer service in a fast-paced setting
- Experience with scheduling, check-in/out, payments, or reservations
- Comfortable handling escalations and resolving issues with professionalism
- Any combination of education, training, and experience which demonstrates the ability to perform the duties and responsibilities as described including related work experience
- Compassion: Identifies the needs of patients and visitors by actively listening and observing, and takes appropriate steps to help address those needs with empathy, respect, and professionalism
- Computer Skills
- Ability to work in a fast-paced environment
- Consistently reports for duty on time
- Service Excellence Focus
- Communication skills: Clear, empathetic, and professional verbal and written skills
- Organization and Multitasking: Manages check-ins, calls, and administrative tasks efficiently
- Technology Skills: Familiar with scheduling systems, POS, or office software
- Problem-Solving Skills : Handles patient/guest concerns calmly and effectively
- Collaboration and teamwork: Support center team to take care of assigned population and achieve center goals
- Advanced English is required
- Must be able to rotate weekends, holidays, shifts and center location according to company needs
- Must be able to travel to multiple locations for work (i.e. travel to attend meetings, events, conferences). Occasionally (1-33% of time on the job)
- Must be able to ascend and descend ladders, stairs, or other equipment
- Subject to exposure to hazardous material. Occasionally (1-33% of time on the job)
Desired Qualifications
- 3+ years of experience in customer service and the medical field preferred
- College or vocational training is preferred
- Relevant or any other job-related vocational coursework preferred
- Bilingual Spanish or Creole is preferred
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.