Patient Relations Specialist, Full-time

Greet patients professionally and courteously in person and on the phone, answering, screening, and directing incoming calls. Assist patients with check-in forms, maintain accurate records, and process payments while adhering to HIPAA Privacy Rule. Schedule and confirm clinical appointments via Medics Premier, ensuring correct order details and obtaining necessary insurance authorizations for referrals and co-payments. Notify technologists of arrivals to assist with patient flow and collaborate with internal departments on administrative support. Work Monday through Friday between 7:00 am and 5:00 pm in an on-site Bedford Park location, performing duties that require alternating between sitting and standing while lifting up to 15 lbs.