Patient Relations Representative
On-siteAtlanta, Georgia, United States
Job Summary
Process complaints and concerns from patients, families, and visitors while serving as the initial representative during the grievance process. Provide direct intervention for staff, patient, and family conflicts, acting as an internal and external resource for referrals to meet customer needs. Make recommendations for process improvements to increase patient satisfaction and maintain direct contact with individuals of all ages to provide emotional support and assistance. Exercise courtesy and patience in all interactions to maintain sound public relations. Requires a high school diploma or equivalent, two years of experience in advocacy or a medical setting, and typing speed of at least 30 words per minute. No weekend or on-call requirements.
Required Qualifications
- High School diploma or equivalent education (GED) or post-secondary education
- Two (2) years of experience in an occupation requiring advocacy, public relations, customer service, or in a medical setting
- Ability to type a minimum of 30 words per minute
Desired Qualifications
- Associates, Bachelors or Master's Degree in Social Science, Business Administration, Health Administration, Education or related field
- Demonstrated knowledge and skill with the Microsoft Office Suite application (specifically Microsoft Word, Microsoft Excel and Microsoft Teams)
- Functional knowledge of patient registration, electronic health record and other patient information software/applications
- Bilingual (Spanish preferred)
- Strong interpersonal, organizational, and customer service skills
- Excellent written and oral communication skills
- Strong problem-solving skills and ability to work independently
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